Refund policy
We make every effort to fulfil all orders placed on perlaindia.com. However, there may be occasions where we are unable to process an order and must cancel it — for example, due to stock limitations, pricing errors, or concerns flagged during payment verification.
If your order or any part of it is cancelled, our Customer Care team will notify you promptly. If your payment has already been processed at the time of cancellation, a full refund will be initiated to the original payment method.
7-Day Easy Return & Exchange on eligible products. The entire returns process takes 10–12 business days.
1. Order Cancellation
To cancel an order, please contact us as soon as possible at perla.delhi@gmail.com or through the Contact page on perlaindia.com.
• If your order has not yet been processed or dispatched, we will cancel it and initiate a full refund.
• Once an order has been processed or shipped, it cannot be cancelled. In some cases, this may happen within an hour of placing the order.
• Refunds for cancelled orders will be processed as described in Section 2 below.
2. Refunds
Refunds are processed based on the original payment method:
Prepaid Orders (Credit/Debit Card, UPI, Net Banking)
Refunds will be credited back to the original payment source within 3–5 business days. In some cases, your bank or card issuer may take additional time to reflect the credit.
Cash on Delivery (COD) Orders
For COD returns, refunds will be issued as Perla Store Credit via your PayU wallet — accessible at checkout on perlaindia.com. Store credit comes with a preferred discount for your next purchase and is valid for 12 months from the date of issuance.
To receive your store credit, you will need to have a registered account on perlaindia.com linked to your PayU checkout profile. Write to us at perla.delhi@gmail.com if you need any assistance.
Non-Refundable Charges
Shipping fees and COD handling charges (where applicable) are non-refundable.
3. Returns Policy
We want you to love every Perla piece. If you are not completely satisfied, we accept returns within 7 calendar days of delivery, subject to the terms below.
Conditions for Return
• The product must be unused, unwashed, and in its original condition.
• All original tags must be intact and attached.
• The product must be returned in its original packaging along with the invoice.
• Products that have been used, washed, tampered with, or are missing tags will not be accepted for return.
Damaged, Defective or Incorrect Products
• If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery at perla.delhi@gmail.com.
• Please do not accept delivery if the outer packaging appears damaged or tampered with. Contact us immediately if you notice damage upon opening.
• If we are unable to replace a defective product, a full refund will be issued.
• Products damaged through use after delivery are not eligible for return or replacement.
Reverse Pickup
• Where reverse pickup is available at your location, we will arrange collection at no cost to you. Please pack the product securely and hand it to the courier representative. Retain the pickup receipt/POD for your records.
• Reverse pickup is typically arranged within 1–5 business days of your return request. Delays in pickup do not affect your refund entitlement — your refund eligibility is determined by the date of your return request, not the pickup date.
• If reverse pickup is unavailable at your location, please self-ship the product to our address using a reputed courier service. We will reimburse the courier charge up to ₹120 upon submission of the courier receipt by email. Please ensure the product is packed securely — Perla India is not liable for loss or damage during self-shipped returns.
Refund Processing
• Refunds are initiated once the returned product reaches our warehouse and passes quality inspection.
• No interest, penalty, or compensation is payable for delays arising from reverse pickup, transit, or return processing.
Misuse of Returns Policy
• Perla India reserves the right to suspend or restrict return privileges, apply shipping charges, or disable COD for accounts that show a pattern of excessive returns, frequent non-acceptance of COD orders, or any suspected fraudulent activity.
• Returns must be raised together for all products in a multi-item order that you wish to return.
• We reserve the right to refuse a return or deduct fees if there is reasonable suspicion of abuse of our returns process.
4. Non-Returnable Products
Due to hygiene and safety reasons, the following product categories cannot be returned or exchanged under any circumstances:
NON-RETURNABLE — NO EXCEPTIONS
• Babydolls & Chemises
• Intimates (all styles)
• Bikini Sets
• Stockings & Hosiery
• Any product that includes or comes with a brief, G-string, or thong
These exclusions are in place strictly for hygiene reasons and are non-negotiable. Please check the product page carefully before purchasing items in these categories.
Products eligible for return include: Sleep Shirts, Nightwear & Gowns, Pyjamas & Loungewear, Shorts & Tops, and Home Accessories — subject to the conditions outlined in Section 3.
5. How to Initiate a Return
To request a return or exchange:
Step 1 Contact us within 7 days of delivery at perla.delhi@gmail.com or via the Contact page on perlaindia.com.
Step 2 Share your order number, the product(s) you wish to return, and the reason for return.
Step 3 We will confirm eligibility and arrange reverse pickup or provide our return address for self-ship.
Step 4 Once the returned product reaches us and is inspected, your refund or exchange will be processed within 10–12 business days.
For any queries, write to us at perla.delhi@gmail.com. We are happy to help.