RETURNS, EXCHANGES & REFUNDS

Effective Date: August 2026

We make every effort to fulfil all orders placed on perlaindia.com. However, there may be occasions where we are unable to process an order and must cancel it — for example, due to stock limitations, pricing errors, or concerns flagged during payment verification.

If your order or any part of it is cancelled, our Customer Care team will notify you promptly. If your payment has already been processed at the time of cancellation, a full refund will be initiated to the original payment method.

1.  Order Cancellation

To cancel an order, please contact us as soon as possible at perla.delhi@gmail.com or through the Contact page on perlaindia.com.

• If your order has not yet been processed or dispatched, we will cancel it and initiate a full refund.

• Once an order has been processed or shipped, it cannot be cancelled. In some cases, this may happen within an hour of placing the order.

• Refunds for cancelled orders will be processed as described in Section 2 below.

2.  Exchange & Return Policy

We want you to love every Perla piece. If you are not completely satisfied, we accept exchange requests within 7 calendar days of delivery, subject to the terms below.

Our preference is always to make it right first — if something isn't perfect, we will offer you an exchange for a different size, colour, or style before processing a return.

Step 1 — Exchange (Preferred)

Contact us within 7 days of delivery at perla.delhi@gmail.com with your order number and reason. We will confirm eligibility and arrange an exchange at no additional cost for the replacement item.

Step 2 — Return (If Exchange Is Declined)

If you do not wish to exchange and prefer to return the product:

• Perla India will arrange a reverse pickup through our logistics partner (Shiprocket).

• Important: Reverse pickup charges are payable by the customer.

The applicable charge will be communicated to you at the time of your return request and must be paid before pickup is scheduled.

• Please pack the product securely in its original packaging with all tags intact. Retain the pickup receipt/POD for your records.

• Pickup is typically arranged within 1–5 business days of confirmation and payment of reverse pickup charges.

Conditions for Exchange or Return

• The product must be unused, unwashed, and in its original condition.

• All original tags must be intact and attached.

• The product must be in its original packaging along with the invoice.

• Products that have been used, washed, tampered with, or are missing tags will not be accepted.

• Returns must be raised together for all products in a multi-item order that you wish to return.

3.  Refunds

Refunds are processed only after the returned product reaches our warehouse and passes quality inspection.

Prepaid Orders (Credit/Debit Card, UPI, Net Banking)

A full refund will be credited back to the original payment source within 5–7 business days of inspection approval. Your bank or card issuer may take additional time to reflect the credit.

Cash on Delivery (COD) Orders

COD orders are not eligible for cash refunds. We are happy to offer an exchange for any eligible product. If you decline an exchange and choose to return a COD order, no monetary refund will be issued.

Non-Refundable Charges

Shipping fees and COD handling charges are non-refundable under all circumstances.

4.  Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

• Contact us within 24 hours of delivery at perla.delhi@gmail.com.

• Please do not accept delivery if the outer packaging appears damaged or tampered with.

• In such cases, Perla India will arrange and bear the full cost of reverse pickup.

• If we are unable to replace a defective or incorrect product, a full refund will be issued regardless of payment method.

• Products damaged through use after delivery are not eligible for return or replacement.

5.  Non-Returnable Products

Due to hygiene and safety reasons, the following categories cannot be returned or exchanged under any circumstances — no exceptions:

NON-RETURNABLE — NO EXCEPTIONS

• Babydolls & Chemises

• Intimates (all styles)

• Bikini Sets

• Stockings & Hosiery

• Any product that includes or comes with a brief, G-string, or thong

 

These exclusions are strictly for hygiene reasons and are non-negotiable. Please review the product page carefully before purchasing items in these categories.

Products eligible for exchange/return: Sleep Shirts, Nightgowns & Gowns, Pyjamas & Loungewear, Shorts & Tops, and Home Accessories — subject to the conditions in Section 2.

Sale items are final sale and non-returnable.

6.  Misuse of Returns Policy

Perla India reserves the right to:

• Suspend or restrict exchange/return privileges for accounts showing a pattern of excessive returns or frequent non-acceptance of COD orders.

• Disable COD for customers with a history of undelivered or refused shipments.

• Refuse a return or exchange if there is reasonable suspicion of abuse of this policy.

7.  How to Initiate an Exchange or Return

Step 1  Contact us within 7 days of delivery at perla.delhi@gmail.com or via the Contact page on perlaindia.com.

Step 2  Share your order number, the product(s) you wish to exchange or return, and the reason.

Step 3  We will confirm eligibility. If eligible, we will first offer an exchange. If you prefer a return, reverse pickup charges will be communicated and must be paid before pickup is scheduled.

Step 4  Once the returned product reaches us and passes inspection, your refund (prepaid only) or exchange will be processed within 10–12 business days.

 

For any queries, write to us at perla.delhi@gmail.com. We are happy to help.

Perla India · perlaindia.com