Frequently Asked Questions

Everything you need to know before, during, and after your order.

Sizing & Fit

How do I choose the right size?
Use the size chart available on every product page — it lists measurements in inches and centimetres. For most styles, measure your bust and go by that number. If you're between two sizes, go one size up. Our fabrics have natural stretch. Still unsure? Message us on WhatsApp (+91-9319900995) before ordering and we'll help you pick.

Do your sizes run small or large?
Our sizing is true to standard Indian sizing. If you're typically a Medium in Indian brands, order a Medium with us.

What is "Free Size" and who does it fit?
Our Free Size pieces are designed to comfortably fit busts up to 38 inches and waists up to 36 inches. They work best for XS to XL body types. If you're above these measurements, we recommend checking our regular sized styles instead.

Do you have plus sizes?
Yes. Most of our styles are available up to 3XL. Check the size options on each product page — if a size isn't listed, it isn't available for that style yet. We're expanding our size range, so keep checking back.

Product & Fabric

What fabrics do you use?
We work primarily with satin, rayon, lace, net, and velvet — all chosen for softness against skin. Each product page lists the exact fabric so you know exactly what you're getting before you order.

Are your fabrics skin-friendly?
Yes. All our fabrics are selected for comfort against skin. If you have specific sensitivities or allergies, check the fabric listed on the product page and feel free to ask us before ordering.

How do I care for my Perla pieces?
Hand wash in cold water with a mild detergent. Do not wring or tumble dry. Lay flat to dry in shade. Iron on low heat if needed, avoiding lace panels. Proper care keeps the fabric and lace in good shape for much longer.

Ordering & Payment

Do you accept Cash on Delivery (COD)?
Yes. COD is available across India. A handling fee of atleast ₹50 is added to COD orders to cover processing and cash collection costs.

Is there a discount on prepaid orders?
Yes. Prepaid orders above ₹1,000 receive ₹100 off. Orders above ₹1,500 receive ₹200 off. The discount applies automatically at checkout when you choose an online payment method — no code needed.

How do I apply a discount code?
Enter your code in the "Discount" field at checkout before placing the order. Only one discount code can be applied per order.

Can I cancel or modify my order after placing it?
We process and dispatch orders quickly — usually within a few hours of placement. If you need to cancel or change something, contact us immediately on WhatsApp (+91-9319900995) with your order number. Once the order is dispatched, we are unable to make changes.

Shipping & Delivery

How long does delivery take?
95% of our orders are dispatched within 24 hours of placement. Delivery typically takes 3–5 business days depending on your location. Metro cities are usually at the faster end.
Do you deliver across India?
Yes, we deliver pan-India to all serviceable pin codes.

What is the free shipping threshold?
Orders above ₹899 (calculated before any discount code is applied) qualify for free delivery. Orders below ₹899 have a standard shipping fee added at checkout.

My order shows "Dispatched" but I haven't received it — what do I do?
Check the tracking link sent to you via SMS or email when your order was dispatched. If the tracking hasn't updated in 48 hours, or shows a delivery exception, WhatsApp us with your order number and we'll follow up with the courier directly.

Returns & Exchanges

What is your return policy?
We offer a 7-day return and exchange window, starting from the date of delivery, for regular-priced items. Items must be unused, unwashed, and returned in original packaging with all tags intact. Items marked as "Non-Returnable" at checkout (typically sale items) are final sale and cannot be returned or exchanged.

Can I exchange for a different size?
Yes. Contact us within 7 days of delivery with your order number and the size you need. Exchanges are subject to stock availability. If the required size is unavailable, we'll offer a store credit or refund.
How do I initiate a return or exchange?
WhatsApp us at (+91-9319900995) with your order number and the reason for return or exchange. We will guide you through the next steps. Please do not send anything back without first speaking to us — unannounced returns cannot be processed.

When will I receive my refund?
Once we receive and inspect the returned item (typically 2–3 business days after receipt), your refund is processed within 5–7 business days to your original payment method. For COD orders, refunds are made via bank transfer — please share your account details when initiating the return.

Packaging & Privacy

Is the packaging discreet?
Yes, completely. All Perla orders are shipped in plain, sealed packaging. There is no product name, brand imagery, or description of the contents visible anywhere on the outside of the package. The shipping label shows only your name, address, and the courier's tracking details.

What name appears on my bank statement or UPI record?
The transaction will appear under our registered company name. "Perla India" or any reference to the product category will not appear in your payment record.

I still have a question not answered here — how do I reach you?
WhatsApp us at (+91-9319900995) or email us at perla.delhi@gmail.com. We typically respond within a few hours during business hours (10am–7pm, Monday to Saturday).