Legal notice

Shipping Policy

1. Packaging & Privacy
At Perla, we understand that your purchase is personal. Every order is packed with the utmost care — and complete discretion.

Discreet Packaging — Always Free
All Perla orders are shipped in opaque, sealed packaging — either a thick cardboard box or a high-strength, tamper-resistant poly bag. No product names, brand logos, or category descriptions appear on the outer packaging. Your privacy is our priority, and this service is provided at no extra charge.

Invoice
A transaction invoice is enclosed with every order as required under applicable regulations. The invoice will list the item category generically — for example, "Ready Made Garment" — and will not reference specific product names or descriptions.

Gift Wrap — ₹40
Surprise someone special — or add an extra layer of elegance to your own unboxing. Optional gift wrapping is available at a nominal charge of ₹40 per order, selected at checkout.

2. Delivery
We deliver to all serviceable pin codes across India within 7 business days (Monday to Friday) from the date your payment is confirmed. We partner with Shiprocket to ensure reliable, trackable delivery to your door.

What is Not Covered Under This Timeline
• Delays caused by incorrect or incomplete shipping address provided at checkout.
• Customer unavailability at the time of delivery attempt.
• Remote locations, North-Eastern states, Jammu & Kashmir, hilly regions, or areas with limited courier access — delivery may take longer than 7 days.
• Situations involving law and order disruptions, extreme weather, or force majeure events in the delivery area.
• Products on backorder status — estimated dispatch timelines will be communicated separately.

Note: Perla currently ships only within the Republic of India. International orders are not accepted at this time.

3. Shipping Charges
We believe in transparent pricing — no surprises at checkout.

• Free shipping on all orders of ₹899 and above.
• A nominal, non-refundable shipping fee applies to orders below ₹899. The exact charge will be displayed at checkout before you confirm your order.
• Shipping charges are calculated per order, not per item. We make every effort to ship all items in an order together.
• If pin code serviceability is unavailable for your location, you will be notified during checkout and invited to provide an alternate delivery address.
• Each order can currently be shipped to one address only. For delivery to multiple addresses, please place separate orders.

If we receive multiple orders from you within a short window, we may combine them into a single shipment for efficiency.

4. Cash on Delivery (COD)
Cash on Delivery is available on eligible orders across most pin codes in India.

• A COD handling surcharge of ₹30 is charged on all COD orders, in addition to the order value. This will be shown clearly before you confirm.
• Please ensure the exact amount is available at the time of delivery.
• COD may not be available for certain pin codes, or for orders above a certain value. This will be indicated at checkout.

5. Order Tracking
Once your order is dispatched, you will receive a tracking notification — via SMS or email — with a direct link to track your shipment in real time. You can also check your order status anytime by logging in to your account on perlaindia.com.

For any shipping-related queries, write to us at support@perlaindia.com or reach us via the Contact page on our website. We're happy to help.

Perla India · perlaindia.com